Help & contact

Small question? Quick answer.

Write to us about an order, a product or anything that is not clear. A real person reads every message and we aim to reply within one to two working days.

diversasupport@gmail.com

Returns & refunds Shipping Privacy About Diversa Send a message

Returns & refunds

We refund or replace products that arrive damaged or faulty. To keep prices low we do not take returns for other reasons, such as a change of mind.

E-mail diversasupport@gmail.com within 48 hours of delivery.
Include your order number and proof of the problem: clear photos or a short video of the product and its packaging.
Once we have confirmed the damage, we send a replacement or refund you to your original payment method.

Requests sent later than 48 hours after delivery, or without proof, cannot be accepted. Please do not send anything back before we have replied.

This policy does not limit any rights you have under the consumer law that applies where you live.

Shipping

Orders are prepared within 1–3 working days. Standard delivery typically takes 7–15 business days after that, and you receive a tracking link by e-mail as soon as your parcel is on its way.

If tracking has not moved for more than a week, write to us and we will chase it for you.

Privacy

We use your name, address, e-mail and phone number only to deliver your order, keep you updated about it and answer your messages. We do not sell your data.

The full text is in our privacy policy.

About Diversa

Diversa is a general store with a short shelf. Our rule is in the slogan: small things solve big problems. We look for clever little products for the kitchen, bedroom, bathroom, living room, pets and day-to-day life, and we explain each one in plain words: the problem, the fix and what to expect.

A bit of everything. Nothing random.